General FAQ`s
What makes Zeal & Mana rugs different ?
Our rugs are handcrafted pieces designed with artistry, individuality, and premium craftsmanship. Each rug is made with attention to texture, material, colour harmony, and personalisation.
Are your rugs handmade ?
Yes. Our rugs are handcrafted using techniques such as hand tufting and hand knotting by skilled artisans in India.
Where are your rugs made ?
All our rugs are handcrafted in rural India by experienced artisans.
Are your rugs ready-made or made-to-order ?
Most of our rugs are made-to-order to ensure quality, customization flexibility, and exclusivity.
Will the rug look exactly like the photos ?
Due to handcrafted production, lighting, and screen settings, slight variations in colour and texture may occur.
Bespoke & Customisation FAQ`s
Can I customise the size of a rug ?
Yes. We can customise rugs to fit your exact dimensions and space requirements.
Can I change the colours of an existing design ?
Absolutely. Most of our designs can be adapted into your preferred colour palette.
Can you create a rug from my own artwork or inspiration ?
Yes. We offer bespoke rug development where we transform your concept, artwork, moodboard, or inspiration into a handcrafted rug.
Can rugs be made in custom shapes ?
Yes. We can produce rugs in rectangular, circular, organic, abstract, or fully custom shapes.
What materials can I choose from ?
We offer a range of materials including New Zealand wool, silk, bamboo silk, and blended compositions depending on the design and purpose.
Do you provide design consultation ?
Yes. Our bespoke service includes one-on-one consultation to help refine colours, textures, materials, and sizing.
Can I preview the rug before production ?
Yes. We can provide digital mockups and sampling for bespoke projects.
Samples FAQ`s
Do you offer samples before production ?
Yes. We offer rug samples/swatches so you can experience the colour, texture, weave, and quality before full production.
What size are the samples ?
Samples are typically produced in 40x40 cm or 60x60 cm sections.
Why should I order a sample ?
Samples help you verify colours, materials, pile texture, and scale before committing to the final rug.
Production & Delivery FAQ`s
How long does production take ?
Once all the details are finalized, a final CAD will be sent for your approval. After that sit back and relax while we craft your bespoke rug.
When your rug is completed, we’ll share the final finished-rug approval with you. We offer worldwide delivery, so you won’t have to worry about logistics; we’ll bring it right to your doorstep.
Lead Manufacturing and Delivery time
- Hand Tufted : 4 Weeks once the order is placed + 1 week delivery
- Hand Knotted : 6 Weeks once the order is placed + 1 week delivery
Do you offer express production ?
We do also provide express service cutting the time to:
- Hand Tufted : 2 Weeks once the order is placed + 1 week delivery
- Hand Knotted : 4 Weeks once the order is placed + 1 week delivery
Do you ship internationally ?
Yes. We ship worldwide.
How long does international shipping take ?
Shipping times vary depending on destination country and transport method (air or sea freight).
Will I receive tracking information ?
Yes. Tracking details are shared once your rug has been dispatched.